Public Offer for access to the SlottiBot service

1.1.This document is a public proposal (offer) by [ФОП] [ПІБ ФОП], taxpayer ID (RNOKPP) [РНОКПП] (the “Provider”), to conclude an agreement for access to the SlottiBot service (the “Agreement”) on the terms set out below, in accordance with Articles 633, 641 and 642 of the Civil Code of Ukraine.

1.2.The Agreement is concluded with a legal entity or an individual entrepreneur (FOP) that serves its clients by prior booking — a tyre shop, auto repair shop, detailing studio, car wash or another similar business (the “Customer”).

1.3.The terms of the Agreement are the same for all Customers. Acceptance of the offer means the Customer’s full and unconditional agreement to all of its terms, without exceptions or reservations.

1.4.The offer is valid from the date stated at the top of this document until it is withdrawn or replaced by a new version.

2.1.In this Agreement the following terms have the following meanings:

• Service — the SlottiBot software service, consisting of the Panel, the Bot and the server infrastructure that runs them;
• Site — the Provider’s website [домен сайту];
• Panel — the web interface in which the Customer’s staff manage the schedule, bays or technicians, services, bookings and the Client base;
• Bot — the Customer’s Telegram bot connected to the Service, through which Clients book services with the Customer;
• Account — a Customer staff member’s sign-in credentials for the Panel with an assigned role;
• Plan — the scope of the Service’s features and the price of access to it, as published on the Site;
• Client — a natural person who books with the Customer through the Bot or whose data the Customer enters into the Panel;
• Clients’ Personal Data — information about Clients processed in the Service on the Customer’s instructions: contact details, booking data and other information the Customer asks for through the Bot or enters into the Panel;
• Billing Period — a calendar month of access to the Service.

3.1.The Provider gives the Customer access to the Service on a software-as-a-service (SaaS) basis under the chosen Plan, and the Customer pays for that access.

3.2.The Customer creates the Bot in Telegram itself and connects it to the Service by entering its bot token in the Panel. The Bot remains the Customer’s property.

3.3.The Provider connects and configures the Bot and trains the Customer’s staff free of charge, to the extent described on the Site.

3.4.The Service is a booking tool. Services to Clients (tyre fitting, repairs, vehicle servicing or washing, etc.) are provided by the Customer; the Provider is not a party to the relationship between the Customer and a Client.

3.5.Providing access to the Service does not transfer any intellectual property rights in it to the Customer (Section 11).

4.1.Acceptance of the offer is whichever of the following actions of the Customer comes first:

• registration of the Customer in the Service (creating a business account);
• payment of the Provider’s first invoice.

4.2.The Agreement is concluded from the moment of acceptance and does not need to be signed separately. At the Customer’s request, the Provider issues invoices and acts in electronic form.

4.3.The person accepting the offer on behalf of the Customer confirms that they are authorised to do so.

5.1.After registration, the Customer receives free access to the Service for [14] calendar days (the “Trial Period”).

5.2.After the Trial Period ends, access continues once an invoice for the chosen Plan is paid. If the invoice is not paid, access to the Panel and the operation of the Bot may be suspended; the Customer’s data is not deleted.

6.1.The price of access is set by the Plans published in the “Pricing” section of the Site on the date the invoice is issued. Plans differ in their features, in particular the number of bays or locations. Prices are stated in hryvnias.

6.2.Access is paid monthly on the basis of the Provider’s invoice by bank transfer to the Provider’s current account. Bank details are stated in the invoice. The invoice is paid before the start of the Billing Period it is issued for.

6.3.The Customer may pay in advance for a longer period at the price stated on the Site for that period.

6.4.The payment date is the date the funds are credited to the Provider’s account.

6.5.If an invoice is not paid on time, the Provider may suspend access to the Service until payment, having notified the Customer by email.

6.6.The Provider notifies the Customer of any change to the Plans at least 14 calendar days before it takes effect. The price of a period already paid for does not change.

7.1.The Provider undertakes to:

• provide access to the Service in accordance with the chosen Plan;
• ensure the confidentiality and protection of the Customer’s data in accordance with Section 10;
• advise the Customer on using the Service via the contacts given in the Provider details;
• where possible, notify the Customer in advance of planned maintenance that may affect access to the Service.

7.2.The Provider may:

• update the Service and change its features without materially degrading its core functions during a paid period;
• suspend access in the event of non-payment or a breach by the Customer of the Agreement or the law;
• engage third parties to provide the Service in accordance with Section 10.

7.3.The Customer undertakes to:

• pay for access to the Service on time;
• keep its Panel sign-in credentials and its Bot token secret and not share them with outsiders;
• give Panel access only to its own staff and assign them roles according to their duties;
• not use the Service for spam, distributing unlawful content or actions that breach Telegram’s rules;
• ensure that Clients’ Personal Data is processed lawfully in accordance with Section 10.

7.4.The Customer is solely responsible for its schedule, prices and list of services, for the quality and timing of the work it performs for Clients, and for the content it places in the Bot and the Panel (service descriptions, photos, greetings, messages, etc.).

8.1.The Service is provided “as is”. The Provider makes reasonable efforts to keep it running without interruption but does not guarantee any particular level of availability (SLA) or the complete absence of errors.

8.2.The Provider may carry out maintenance, where possible at times of lowest load and with prior notice to the Customer.

8.3.The Provider is not responsible for interruptions caused by Telegram, in particular restrictions or blocking of the Bot or accounts by Telegram, or for failures of communication networks beyond the Provider’s control.

9.1.For non-performance or improper performance of the Agreement, the Parties are liable under the laws of Ukraine and this Agreement.

9.2.The Provider’s aggregate liability under the Agreement is limited to the amount paid by the Customer for the last Billing Period preceding the event giving rise to liability.

9.3.The Provider does not compensate the Customer’s indirect losses or lost profits, including lost bookings, Clients or revenue, including during seasonal peaks in demand.

9.4.The Provider is not responsible for the quality, timing or price of the services the Customer provides to Clients, or for disputes between the Customer and Clients.

9.5.The Parties are released from liability for non-performance caused by force majeure, in particular hostilities, attacks on energy or telecommunications infrastructure, prolonged power or communication outages, or decisions of public authorities. Such circumstances are confirmed in accordance with the laws of Ukraine.

10.1.For Clients’ Personal Data, the Customer is the controller and the Provider is the processor within the meaning of Article 4 of the Law of Ukraine “On Personal Data Protection”. This Section is the Customer’s instruction to the Provider to process such data.

10.2.The Provider processes Clients’ Personal Data only to provide the Service — booking Clients, sending reminders and keeping booking history — and only on the Customer’s instructions, which are this Agreement and the settings the Customer configures in the Panel (schedule, services, Bot questions, reminders, messages, etc.). The Provider does not use this data for its own purposes and does not share it with other Customers.

10.3.The Provider ensures that persons with access to Clients’ Personal Data are bound to keep it confidential.

10.4.The Provider applies the organisational and technical safeguards described in the Privacy Policy, in particular encrypting connections, storing bot tokens encrypted, restricting access by role and separating the data of different Customers.

10.5.The Customer agrees that the Provider engages the following in processing:

• hosting, database and cloud infrastructure providers;
• Telegram — as the channel of communication with Clients chosen by the Customer;
• an email delivery service.

10.6.The Provider notifies the Customer by email of any addition or replacement of such parties.

10.7.The Provider helps the Customer respond to Clients’ requests regarding their rights (access, correction, deletion of data) and forwards to the Customer any requests received by the Provider directly.

10.8.The Provider notifies the Customer of any security breach affecting Clients’ Personal Data without undue delay after becoming aware of it, and provides the information the Customer needs to take action.

10.9.After the Agreement ends, the Provider deletes Clients’ Personal Data within 30 days or, at the Customer’s request sent before the Agreement ends, returns it to the Customer, unless the law requires longer storage.

10.10.The Customer warrants that it has a legal basis to process Clients’ Personal Data; informs Clients about the processing of their data and about the engagement of the Provider as processor; asks for through the Bot and enters into the Service only data needed to book and serve Clients; and does not enter the special categories of personal data listed in Article 7 of the Law of Ukraine “On Personal Data Protection”.

10.11.The Provider processes the personal data of the Customer’s staff as controller in accordance with the Privacy Policy published on the Site.

11.1.All intellectual property rights in the Service, its code, design, texts and the SlottiBot name belong to the Provider. The Customer receives a non-exclusive right to use the Service for the term of the Agreement to the extent needed to use it for its intended purpose.

11.2.The Customer may not copy, modify or decompile the Service, create derivative products based on it, or give access to it to third parties other than its own staff.

11.3.Data the Customer enters into the Service (schedule, services, prices, descriptions and photos, Client data) belongs to the Customer. The Provider uses it only to provide the Service.

12.1.The Agreement is valid from acceptance until it is terminated by either Party.

12.2.The Customer may terminate the Agreement at any time by notifying the Provider by email at [Email для питань персональних даних і договору]. Funds for the current paid Billing Period are not refunded, and access continues until it ends. If access has been paid in advance for several Billing Periods, funds for the full unused periods after the current one are refunded to the Customer.

12.3.The Provider may terminate the Agreement by giving the Customer at least 30 calendar days’ notice and refunding the unused paid period, or without notice in the event of a material breach by the Customer of the Agreement or the law.

12.4.After the Agreement ends, access to the Panel and the operation of the Bot in the Service stop, and the Customer’s data is deleted in the manner set out in Section 10.

13.1.The Agreement is governed by the laws of Ukraine.

13.2.The Parties resolve disputes through negotiation. If a dispute cannot be settled, it is heard by a court of Ukraine with jurisdiction under the law.

14.1.The Provider may change this offer by publishing a new version on the Site together with the date from which it applies.

14.2.The Provider notifies the Customer of material changes by email at least 14 calendar days before they take effect. Continued use of the Service after that date means acceptance of the new version; if the Customer does not agree, it may terminate the Agreement in accordance with Section 12.

14.3.The Parties send notices under the Agreement by email: to the Provider at [Email для питань персональних даних і договору], to the Customer at the email given when registering in the Service.